Refund Policy

At Pup Pulse, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.

Eligibility for Returns

original packaging.

Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, certain items such as opened grooming products, shampoos, and other consumable products are not eligible for return.
Sale or clearance items are final sale and cannot be returned or exchanged.

How to Return an Item

Contact Us: Please reach out to our customer service team at [support@PupPulse.com] to initiate a return. Provide your order number and details of the item(s) you wish to return.
Return Instructions: Once your return is approved, we will provide you with detailed instructions on how to return your item(s).
Ship Your Return: Send the item(s) back to us using a trackable shipping service to ensure your package arrives safely

Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

Exchanges

If you need to exchange a product for a different item, please contact our customer service team. Exchanges will be processed once the original item is returned and inspected.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. We will gladly provide a replacement or refund for defective items at no additional cost to you.